Terms and Conditions

 

Terms and Conditions on All Cleaning Services 

NOTE: PLEASE MAKE SURE YOU READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU PROCEED USING OUR WEBSITE.


BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT ANY PRIOR NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

Pricing

  • All quotes are given based on national average room sizes.
  • We also reserve the right to change the price estimate on location if the property conditions are different from those described upon making a booking or the customer’s original requirements have altered.

Access

  • The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time, the customer is responsible to make alternate arrangement for access to the property.
  • Running water and electricity must be available within the property where the cleaning service is to be carried out.

Payment

At the time of completion of service agreed payment has to be made via Phonepe, Google pay, Paytm or Bank Transfer.


Cancellations

CHANGES TO BOOKINGS

  • The customer can easily make changes to an appointment with us either through email, by directly writing us, or by calling our Customer Help Center at the numbers on the top of this page.

NO SHOW/DELAY/INABILITY TO PROVIDE A SERVICE

  • In a case when our operators do not show up within 2 hours of the scheduled time without a notice or we need to cancel an appointment prior to the Service time due to circumstances that are not beyond our control, we offer up to 20% discount off the final price for the service.

CHANGES AT THE TIME OF THE SERVICE

  • If at the time of the service our representatives or our customers deem necessary to make amendments to the booking that was made over the phone, email or chat, they can do so, on payment of additional charges. Such charges will be quoted immediately may be at a higher or lower rate than those previously quoted.

EARLY CHANGES

  • Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or charges, as long as we receive notification at least 1 day (24 hours) prior the date of the booking due to our restricted time schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously quoted. Always feel free to get in touch with us for more details!

Claims

  • No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise stated by us.
  • All services are considered provided to a standard the customer would expect unless otherwise stated by the customer and at the time of completion of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable.
  • The customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges a third party to conduct services.
  • If damage has been proven to be caused by us and we have been informed within 24 hours, we will either repair the item or if the item cannot be repaired we will compensate with the items current cash value.
  • We recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during the service.
  • We advise not to place any furniture on a carpet that is not 100 % dry and shall not be liable for any damage this may cause.
  • We are not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by our technicians using standard methods of practice.
  • The technicians should be allowed to take photographic proof of the damaged areas/items.
  • Our team will do their best to clean kitchen appliances but please note that if they have not been regularly cleaned or there is some existing damage, we are not liable for items that cannot be cleaned using standard methods.

Regular Domestic Cleaning Service

Please note that due to our restricted time schedule, we are not usually able to reschedule regular appointments.
We require more than 48 hours notice of any postponement or cancellation, failure to do so will result in a 50% of the price of the service as cancellation fee.


It is the customer’s responsibility to allow access to the property at the appointed day/time.

Special Offer Conditions

  • Promotional offer cannot be combined with other offers or discounts.
  • Promotional offer does not apply for minimum charges.
  • Promotional offer does not apply for junk removal services.
  • If you have any questions relating to these Redeem conditions, please contact us.
  • You have the option to unsubscribe from our promotional newsletters and text messages.